Q. Who is Maid Of Herts Ltd A. Maid of Herts Ltd is a local company, established in
2010. We introduce quality domestic help to busy people who value their precious
free time. We operate in West Hertfordshire and some areas of Buckinghamshire and
provide you with a truly personal service.
Q. How quickly can you find me a cleaner? A. Usually we can find a cleaner for you
within a week. If you are looking for a cleaner who can work on Friday mornings,
likes dogs and needs to be police checked it may take a little longer.
Q. What if I'm not happy with my cleaner for any reason? A. Simply let us know of
your concerns and we will do all we can to remedy the situation as quickly as possible.
We have a database of experienced and vetted cleaners, one of whom should meet your
Q. How do you vet your cleaners? A. Very carefully! Each of our cleaners is interviewed
in their own home along with an id check. At our in-depth interview we assess whether
the cleaner will pass our stringent 'would we let this person clean our own home'
Q. Are your cleaners reference checked? A. Yes they are. We take up references for
all cleaners and those references have to be excellent before we would allow them
on to our database of approved cleaners.
Q. Do you have a minimum number of hours? A. There is a minimum of 2 hours for a weekly
domestic cleaning service and 3 hours for a fortnightly service.
Q. Do you have insurance cover? A. We are insured for up to £2 million pounds against
the cleaner accidentally damaging your property. The insurance cover is offered to
provide peace of mind in the event of major incidents of damage. In order to keep
our charges at a very competitive rate, there is an excess of £100 on all claims
for which you would be responsible.
Q. Is there a contract to sign? A. Yes, our contract is initially for a three-month
term. Thereafter the contract is on a one-month rolling basis.
Q. Will I get the same cleaner every week? A. Yes. You will get the same dedicated
cleaner to do your weekly cleaning. That way you will know who is coming into your
home each week and your cleaner will be able to work out a routine with you as to
what you would like to be done on each visit.
Q. What tasks will the cleaner normally carry out? A. Your cleaner will do all the
usual vacuuming, dusting and polishing and will clean the kitchens and bathrooms.
They will also clean windows (inside only) if required and most other general household
cleaning within your home at your request. By having your own dedicated cleaner you
will be able to specify which jobs are done on a weekly basis and which jobs are
done on a rotational basis. This way you will receive a service that is tailored
to your exact needs.